Please find below information about deliveries to the UK. If you need any further questions answered, please just call our helpful Customer Service team on 0844 344 0635 or email us at sales@thepapercutcompany.co.uk
Upon receipt of a valid order you will receive an email confirmation with an order number and details of the items that you have ordered. At ThePapercutCompany.co.uk we aim to despatch your goods as quickly as possible. Custom orders are usually dispatched within 7 days, however please be aware that during peak times this can increase to 2-3 weeks. Each papercut is unique and takes time to be designed, cut, framed and then packaged for delivery.
Packaging
Larger framed items are shipped in custom made cardboard boxes with added corner protectors to ensure safe arrival.
Standard UK Mainland Delivery
FREE 3-4 days
FRAMED ITEMS
All of our standard delivery items are handled by Hermes Parcel Service. You will receive an email confirming when the order has been dispatched. For your convenience, Standard Delivery does not require a signature on delivery. So if you’re not in when the delivery arrives, if there is somewhere safe and discreet for the parcel to be left, (for instance with the doorman of a block of flats, or within a covered porch with an unlocked door) the driver will leave it for you. If there is no appropriate location, the driver will leave a card or attempt to redeliver on a subsequent day.
UNFRAMED ITEMS
Unframed item standard deliveries are handled by Royal Mail on a Recorded Delivery service. A signature will be required upon delivery. If you are not home for delivery the item will be taken to your local Royal Mail depot. You can then choose either to collect or re-arrange the delivery to a more suitable time.
Royal Mail Special Delivery
Guaranteed Next Day
FRAMED & UNFRAMED ITEM
Should you choose to upgrade your delivery to a next day service, we will send your item(s) by Royal Mail Special Delivery. This is a guaranteed next day service that will require a signature upon delivery. If you are not home for delivery the item will be taken to your local Royal Mail depot. You can then choose either to collect or re-arrange the delivery to a more suitable time.
Please be aware that the ‘next day’ aspect is timed from the day your order is dispatched, and not from date of order.
Deliveries to Northern Ireland, the Scottish Highlands & Islands and the Channel Islands
FRAMED & UNFRAMED ITEMS
All orders to the following postcodes MUST be shipped via Royal Mail Special Delivery. These postcodes are exempt from using our free delivery service.
AB 31-38, 40-56.
BT – All of Northern Ireland
GY – All of Guernsey.
HS – All of Outer Hebrides.
IM – All of Isle of Man.
IV 1-28, 30-32, 36, 40-49, 51-56, 63.
JE – All of Jersey.
KA 27, 28.
KW 1-17.
PA 20-38, 41-49, 60-78.
PH 4-44, 49, 50.
ZE – All of Shetland Islands.