Orders
Once you have placed your order you will receive an e-mail confirming your chosen item(s). Please check this carefully and inform us within 1 hour of receipt to correct any mistakes you may have accidentally made during checkout.
Your chosen item(s) will then be designed and cut from the highest quality paper & card, mounted on your choice of backing, framed and then packaged for posting.
Usual turnaround for orders is 10 days. However, orders can take 2-3 weeks to be dispatched during busy periods. Please contact us if you need your papercut(s) ‘in a hurry’ and we will do our best to accommodate this.
Returns
We want you to be happy and delighted with your product(s). If anything you buy fails to hit the mark, send it back. Our returns policy is quibble and hassle free! We will refund your card / or replace your item, whichever you prefer.
If you wish to return an item, or in the unlikely event that a parcel arrives damaged or faulty, you should contact us within 7 days of receipt by email at sales@thepapercutcompany.co.uk
Please note that all items should be returned within 20 days of receipt in a resaleable condition.
Made-to-order and personalised items may only be returned if they are found to be faulty.
We cannot be held responsible for any spelling or grammatical errors on any of our items if this is what you have ordered. Please check (and double check!) that all names & dates are correct before placing order.